Vancouver Christmas

Frequently Asked Questions

If you have a question that is not answered here, please email me. I'll do my best to respond within three business days.

VancouverChristmas@telus.net

 

How can I save on shipping?

  • Orders of $100 or more automatically get free shipping.

  • Local pick-up: Save time and shipping costs with with local pick up for local online sales at Windermere Market, the corner store at Adanac & Windermere (799 Windermere) in Vancouver. When ordering your ornament online, select “in-store pick-up.” Once I've packaged and delivered your ornament to the corner store, you'll get an email notifying you that it's “shipped.” Please be sure to check the store hours and bring your receipt. You'll be in and out of the store with your ornaments in less than 3 minutes.

Do any retail stores carry your ornaments?

Yes! These Vancouver stores carry my ornaments:

Check the “where to buy” page for other retailers in the Lower Mainland and interior of B.C.

How long does it take to get ornaments that are shipped?

Once I package and process your ornament order, I ship using Canada Post Expedited Parcel. Canada Post says local parcels arrive in one day, regional in up to 3 days and national in up to 7 days in Canada. For the continental U.S.A. they are delivered in up to 7 days from the shipping date. Of course, as it gets closer to Christmas, it may take longer.

You'll get an email notification, with a tracking code, when the ornament ships.

Do you have rights to use the East Van cross?

Yes! I have a licensing agreement with The City of Vancouver to use the East Van cross as one of my ornament designs.

Do you make the ornaments yourself?

I dreamt and designed each of these ornaments and had them produced overseas, where they are 100% handmade and painted.